ORDER TRACKING
View the latest updates on your order
Enter your email and order number below. The order number can be found in your order confirmation email and will start with #79_____. If you are having trouble locating your order number please view our FAQ's below.



Available after courier collection..
FAQ's
Frequently Asked Questions
Check out the most common questions we're asked. Still have questions? Speak to one of our team members here.
Where is the rest of my order?
Please be aware that our orders can be dispatched in multiple packages. It's not uncommon for packages to be split at the sorting centre during transit and arrive at separate times. We want to assure you that this is a standard part of the courier's delivery process.
It's also possible that you've placed a backorder, resulting in the dispatch of your items separately as they become available. If this is the case, we might have already sent you part of your order as soon as it was ready. The remaining items are scheduled for dispatch within the next few weeks, with timing dependent on your position in the backorder queue. Please read our Backorder Information page for further details.
The tracking is marked as "Delivered" but I have not received it, or I have not received all of the items?
We sincerely apologise for any inconvenience this may have caused. We understand the frustration that can arise from a delivery discrepancy. Rest assured, we are committed to resolving this matter promptly.
Here are a few steps we recommend:
- Check Your Surroundings: Thoroughly inspect your property, including any potential hiding places where the delivery personnel may have left your package. It's not uncommon for items to be placed in secure or inconspicuous locations.
- Ask Around: Reach out to housemates, family members, or neighbours to inquire if they have come across your package or if it was left with them for safekeeping.
- Contact Local Carrier:
Shippit: Please click the purple "Get delivery help" link on the tracking page for the fastest resolution.
Sendle: If there are any issues with the delivery, you'll find clickable buttons in the "Manage parcel" section. If the tracking confirms delivery but you haven't received it, please click the "Missing parcel enquiry" for the fastest resolution.
It's important to note that we do not have direct contact with the courier. By following this procedure, you can eliminate us as the intermediary and establish direct contact with the courier for the quickest resolution.
Will my order be delivered by _____ date?
For the most accurate and up-to-date information on each package within your order, please view the tracking page. This page will provide the latest insights into the status of each package, ensuring you are informed about the delivery progress.
Kindly be aware that we are not the courier company, and we do not have access to any communications you've had with them or details about your package's status. If we did contact them, we are required to follow the same procedure as outlined below. For the swiftest resolution and to avoid any potential delays caused by us acting as an intermediary, we strongly advise reaching out to the courier directly.
Shippit: Please click the purple "Get delivery help" link on the tracking page for the fastest resolution.
Sendle: If there are any issues with the delivery, you'll find clickable buttons in the "Manage parcel" section.
When will my order be dispatched?
For the most up-to-date information on your order, kindly refer to our Tracking Page. Upon entering your order details, you'll discover the current status under "Latest Update," along with additional information below "Estimated Dispatch Date." If your order has already been dispatched, you will be automatically redirected to the courier tracking page, either on Shippit or Sendle.
Where can I find my order number?
Your order number can be found in the confirmation email which is sent shortly after placing the order. It will also be visible right after making payment, at the top of the page. Your order number is 7 digits and will begin with #79_____.
Where is my order confirmation email?
An email is automatically sent to the email address entered, shortly after placing the order. Please ensure you check the junk/spam folders as it may have been incorrectly filtered. If you believe you may have misspelled your email address when placing the order, please reach out and we'll have it corrected.
Why isn't the tracking page working?
If you've recently placed an order, it's possible that the tracking details may not have been updated yet. Please allow some time for the tracking information to be added by the courier. However, if it's been over 24 hours since you placed your order (or longer for orders placed on weekends or public holidays), please don't hesitate to contact us and we'll look into it right away.
Can I speak to someone about the delivery of my order?
Absolutely, we'd love to assist you however we can! Reach out to us via the contact page and one of our friendly support team will be with you.